Chatbots: Changing the Nature of Human Interactions with Machines 

Here’s a key excerpt from the article.

According to Gartner, chatbots will power 85% of all customer service interactions by the year 2020.

Chatbots have established their place in the home and our personal lives; now watch what they can do in enterprise applications over the next few years.

Source: Chatbots: Changing the Nature of Human Interactions with Machines – InformationWeek