Chatbots

Gartner predicts​ that by 2020, a whopping 85% of enterprise-customer relationships will be managed without human interactions. Surveys show that 89% of consumers opt to engage with businesses through text and 64% of consumers that communicate with businesses via text leave with a positive impression. Clearly, we are not far from the time where majority […]

Let’s address the elephant in the room by stating a fact that chatbots escalation began in early 2016 and in no less than 6 months, all major tech giants either launched a bot development platform, have created their own chatbot or both. According to Gartner’s report, by 2020, 85% of customer interactions will be managed […]

Why and How to Create a Chatbot for Your Hotel-Trilyo Let’s cut to the chase and start with, why a hotel needs chatbot? Competition in the hospitality niche is ever increasing and to stay ahead of the curve all the hoteliers are devising some strategies and working on it to execute it properly so that […]

The real reasons why hotels need chatbots, instead of mobile apps. Image courtesy of Storyblocks The guest <> hotel relationship is shifting in times when hotels want to establish strong long-term relationship with their guests in order to improve decreasing revenue per guest. How can hoteliers get closer to their customers when guests are becoming more […]

The ‘chatbot’ has been a buzz-word over the past few months across a wide range of industries. In two years time the average person will have more conversations with bots than with their spouse — according to Gartner. 2018 so far has seen an explosion of various chatbots available on popular messaging apps coupled with easier methods […]