Email and phone-based customer service interactions are often frustrating and full of terrible elevator music. Are chatbots here to save us? — Read on contently.com/strategist/2018/02/27/chatbot-revolution-here/ Yes, it is here and will succeed when considering the preference for using this tool for interacting with a business. I totally agree with the writer on the low quality […]
About Joe Buhler
Posts by Joe Buhler:
- Intelligent Web
- Local Marketing
- Loyalty Marketing
- Messenger Marketing
- Reputation Marketing
- Social Web
- Web 3.0
Pass Go, collect $200, and go bankrupt as big tech buys all the properties. — Read on www.l2inc.com/daily-insights/winners-and-losers/lets-play-monopoly All commentary should be this entertaining while providing excellent insights and an often provocative viewpoint.
More reasons why building a great reputation, then maintaining and actively marketing it online is so important for any local business. And yes, we can help with that.
Here’s a key excerpt from the article. According to Gartner, chatbots will power 85% of all customer service interactions by the year 2020. Chatbots have established their place in the home and our personal lives; now watch what they can do in enterprise applications over the next few years. Source: Chatbots: Changing the Nature of […]
“Selling hyperlocal marketing technologies and services to both multi-store brands and local merchants might seem to be the best way for a would-be provider to reach scale. When you boil it down, they’re trying to achieve the same objectives, right? Of course, it’s not that simple.” Selling hyperlocal marketing technologies and services to both multi-store […]
The obvious answer for a SMB owner would be you or someone close to you in the business. A whole team is very likely too expensive. This makes it all the more necessary to work with a trusted partner who is also a small business owner and has your interest at heart when offering solutions. […]
Great article on the importance of customer reviews and some useful tips on how to encourage and handle them the right way. Remember, without a great reputation, other marketing activities to get customers are wasted! Want to find out what people are seeing about you, or a business you know go to here for a […]