Travelocity to staff hospitality desks on cruise ships
This is a forward looking move, adding value to the customer experience and differentiates the company on service rather than price. It also makes the online travel company look more like the traditional tour operators of old, many of whom have offered customer support at destinations or during trips for a long time.
It follows the company’s announcement earlier this week about another customer support effort along similar lines. They’ve come a long way from their start ten years ago – yes, it’s that long already!